in Security matters a week ago; Online security in Security matters a week ago; Child safe mode is not turning on in Security matters 2 weeks ago; Online security in Switched On Families 2 weeks ago I recently noticed that Web Safe erroneously reported changes as not saved but pressing Ctrl + Shift + R to refresh page showed they had been saved. net. a month ago. Solved: Hi, I can't seem to turn on Web Safe. The web filters introduced by ISPs use network-level filtering of broadband connections to block access to adult and illegal content. In the meantime, we can certainly assist you, we would need to bring you in for a private message to discuss this and resolve. Child safe not working. The disaster is that i have called the customer services for. Settings. Any advice on how to proceed. We would like to show you a description here but the site won’t allow us. uk, which will give you a rough idea on if it's a single ISP in the UK that's filtering your site, or the entire gamut. Virgin Media’s Web Safe blocks access to websites with viruses, as well as protecting you from malicious sites. This is a known issue and our teams are working on a fix. Thanks for getting back in touch, the child safe is working the way it should, with some sites that are moderately new or have a feature that does not trigger standard child/web safe features then it would be the case of applying that website manually into the list to block, have you done this. This has been working for ages without any issues. Virgin Fibre Areas only. Manage Your Account. Check service status. com, @ntlworld. Virgin Media Security is a top of the range internet security package that helps keep you and your family safe and secure online. What to do if Virgin Media Web Safe isn't working. QuickStart, set up and connections. I'm sorry to hear you're having issues with changing the web-safe options online currently, in order to help out I will send you a PM here shortly. Reply. Browse Virgin Media Virgin. 8) and CloudFlare (1. Consider trying the following: refreshing Web Safe page by pressing Ctrl + Shift + R to bypass browser cache; in a browser's Incognito / Private window; an alternative browser; If issue persist post back here to have issue flagged to forum team. I am able sign in to tv go app and webpage. Virgin Media Web Safe comes as standard on all Virgin Media broadband packages. From blocking viruses to malicious or inappropriate content, find out how web safe protects hereAt Virgin Media, we pride ourselves on our parental controls. Learn more Have I. Account - Mobile. Virgin Mobile. -- I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more Have I helped? There are several options I am unable to access on the My Virgin Media website, as clicking on them sends me back to a previous page in an infinite loop. Thanks for your patience while we work to fix things as quick as we can. o. 123 and 194. Phone. Child Safe not working. That’s why we offer award-winning Virgin Media Internet Security powered by F-Secure. I am not using any VPN in my devices (mobile and laptops). Also, that you're using the Virgin Media DNS servers (they are 194. I am really suferring from inability to enable Web Child Safe in my Virgin media acoount. What to do?Hi, I contacted VM twice. 8. QuickStart, set up and connections. VPNs we tested to unblock various forbidden resources. 168. At least 30Mbps download speeds in every room or £100 one-off credit. I can't do this. The process will be quite similar for other top VPNs like PIA, Cyberghost, NordVPN, and Surfshark. It was easy to login into my virgin media account and change the settings. It happens, and mine is listed on 3 at the time I write this, and it's from a previous user of the IP address. Account - Mobile. Virgin Media Business sees working with Zscaler as a way to enhance its SD-WAN, hybrid cloud and cloud security suite by offering a world-leading service that encompasses a SASE framework with. I'm having the exact same issue. Virgin Media; My Virgin Media; Shop; Help;. You can try it obligation free for the first 3 months as payment details are taken at the end of the trial period. What to do if Virgin Media Web Safe isn't working. 6. I am more than happy to take a look into this for you. I don't work for Virgin Media, I'm a VM customer. After that, it’s just £3 per month (or £30 a year). i have looked at the forum and made amendments as suggested by turning the web safe toggles section off and they have been off for the past few days and I’m still experiencing this issue. FWIW when using the Web Safe Settings link to the old site's page you must already be signed in otherwise it will show the new site's page — NB only works when using a desktop or laptop AFAIK 0 KudosVirgin Media social tariff. Your online account, will give you access to your bills, show your package details, diagnose any possible faults and monitor any orders and appointments you may have. Hi my child safe is on but no sites are getting blocked. Web Safe; Virgin Media Internet Security; Google One; Upgrades & products. 222 and 208. It’s important to remember that Web Safe protects all your devices connected via your router, whereas anti-virus software only protects the device it’s installed on. Virgin Media accepts no. Web Safe made up of Virus Safe and Child Safe, working together to give parental control of WiFi networks. I’ve seen previous posts suggesting going to the 1. Account - Cable. Networking and WiFi. Browse Virgin Media Virgin Media Community. Buffer's suggestion to install the W10 app is all well and good, and I'd give it a try if I could find an installer for it, but I haven't been able to. com 194. One of the best things about Web Safe is that it is so easy to use! It’s either on and doing its best to protect you, or you can choose to turn it off. Cables all ok. By default Web Safe blocks access to VPN sites. Then, under Virgin Media Mail app password tap Generate new App password and follow the instructions. 1. Good luck. Broadband deals; Broadband, TV and phone deals; Broadband and phone dealsQuickStart, set up and connections. . Networking and WiFi. Security matters. Please look out for. If you have had past problems on the site, you need to clean up the reputation of the site by following the steps in the post above. 0. A VPN could also be used to bypass the Child Safe adult content filters. com nslookup protonvpn. Claims from VM Mod team that Child Safe management is fixed, have proved to be quite false. However, it seems to have stopped since a few. You can also call 202 from your O2 phone or ring 0800 902 0217 * from a landline. We would like to show you a description here but the site won’t allow us. What value is shown for AS Name when you visit If it is not Virgin Media then you need to look at why your network's / device's DNS is different. Go to solution. One of the best things about Web Safe is that it is so easy to use! It’s either on and doing its best to protect you, or you can choose to turn it off. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. BTW is there a reason why you are access the old site page for Web Safe?. 3. Seems to be OK this morning. The most common way to protect a WiFi network is to enable the WiFi router's built-in encryption options. My Virgin Media App. That is very good since the country is not a member of any signal intelligence alliances. Simply return to the browser you sent the message in to check and respond. I advise that Virus Safe - Enabled Child Safe - Disabled ( if Enabled expect to bloc access to Conf Calls, Messenger Apps, Social Media. Apologies you are having issues with saving changes to your account. Follow these steps: 1. Child and Web safe - cannot access some sites in Security matters Sunday; Child Safe not working in Security matters a week ago; Child safe not working in Security matters 2 weeks ago; Child safe issues, Virgin Media customer service is appalling in Security matters 2 weeks ago Child Safe not working. I am so sorry that you are also facing these issues regarding your parental settings, I'd be happy to take a look into this with you via a Private Message. A little later I tried to log in to my Virginmedia account using my new email address, but it didn't like the password that I had entered. I called customer services who want to send a third engineer on Friday. Reply. Virus Safe prevents you from accessing web sites which may be fraudulent, or contain harmful malware and viruses. It gives me a message that says: "The entered credential or authentication information does not work or are no longer accepted by provider. 0 Kudos. Having problems with Websafe again. Manage Your Account. Thanks for coming back to us to get this issue with your Web Safe services looked into, I am sorry if this has been causing some frustration 😥 I have a link here which may help in getting your issue fixed 👉 Web Safe Help - Could you please take a look to see if a resolution is here?Just to set expectations the issues with Child Safe have persisted for over 12 months. Thanks for taking the time to contact us via the Community. If confident the Child Safe warning is a false positive and the site itself is safe then it can be temporarily disabled by signing in here Login to My Virgin Media | Virgin Media and selecting Account settings > Online security > Child Safe. Stay safe online. Stay safe online. Doesn't work in Igconito, Chrome Browser, Edge or Safari. ct Mark as Helpful Answer. Some responses may not be immediate but it allows you to carry on with your day rather than waiting to get through on the phone. never-displayed Additional options Related Device or Service. Service status isn’t just a Virgin Media broadband checker, it’s an overall Virgin Media fault checker. Child safe not working. Click Apply. Changing network settings to use any Public DNS should re-gain full access for the device. It shows that it is ‘on’ but doesn’t block any websites at all. Home Phone. Changing Virgin Media Web Safe Settings on a Mobile VirginMedia. Click the big on/off icon to connect. . None of which worked. In the end, the fact that Virgin Media Virus Safe is using an external vender who is incorrectly flagging websites as malware, is not transparent for him. Virgin Media Internet Security works even when you’re out and about – keeping your devices protected even when you’re not connected to our network. If the AS Name does not contain Virgin Media then: if Hub is in modem mode and third party router is used then confi. Can we ask if your child safe is enabled in your Virgin Media account and that you’re not using a VPN. Any website unsuitable for children is blocked by default. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. uk, which will give you a rough idea on if it's a single ISP in the UK that's. 1. SpeedVirgin Media customers can get unlimited online protection for all your devices for just £3 a month, with Virgin Media Internet Security powered by F-Secure. Virgin Media; My Virgin Media; Shop; Help;. Virgin Media Mail operates several email domains, including @virginmedia. Make your broadband work for you Find out more. 0. 0 Kudos. No there is not; technically not possible. Check that childsafe is enabled on your Virgin Media account. in Switched On Families a week ago I have realised that although the web safe setting are working on my device, they are surprisingly not working on my kids device and you are able to access restricted websites straight away. However, it seems to have stopped since a few days ago. . So whether it's technical issues, hub problems or you need support, we’ll help you with our complete set of general help guides and answers – like our billing and payments help guides. Thank you for your post. timn48. Solved: Hi, I can't seem to turn on Web Safe. - 5388473. Learn more Have I helped? Click Mark as Helpful Answer and solved, or use Kudos to say thanksParental controls are a set of tools designed to protect and keep children safe online. Email address. From blocking viruses to malicious or inappropriate content, find out how web safe protects hereMy Virgin Media, making managing your account easier with all your information in one place. 168. Home Phone. TAlmontaser. Top offers; Discover Virgin Media; Broadband deals;. net, according to broadband news site ISPreview. Virgin Media customers can get unlimited online protection. Child Safe is best turned OFF & kept OFF ! When ON it will prevent access to Office VPN, Zoom + Teams & the like, a wide range of Social Media, many TV Streaming & Catch Up services, many commercial websites etc etc. Does the issue persist: when using your browser's Incognito / Private mode; usually accessed by pressing Ctrl + Shift + P in Firefox or - 5104291The forum team are best placed to help further and the issue has been flagged to them; be aware it can take them a few hours / days to respond. The reason the pages were hanging is that the re-routing address to the mandatory Web Safe options page was not going to an actual location. You can try it obligation free for the first 3 months as payment details are taken at the end of the trial period. There are several options I am unable to access on the My Virgin Media website, as clicking on them sends me back to a previous page in an infinite loop. I just got a URL from the IT team for the VPN. Once logged in, select ‘My apps’ tab’. Home Phone. And as you needed to choose whether to switch Web Safe. Stream from Virgin Media. . My Virgin Media. 168. 2. Hi TAlmontaser, Thank you for reaching back out, we are sorry, any I T ticket raised can take up to 10 days however it is usually a lot quicker, I was able to check this our end and it does look like it is now working and we are able to change it. Switched On Families. 2. Child safe is not working. As far as bypassing Virgin Media IPTV restriction, CyberGhost VPN is as good as it gets. Thanks for joining our help forums and for your first posts here, glad to have you on board! A warm welcome to the VM community. CyberGhost VPN is operated by Kape Technologies – the company behind PIA. com (connection reset error). Stay safe online. Networking and WiFi. For £12. So I’ve gone in. com Child safe not working in Security matters Tuesday; Child safe issues, Virgin Media customer service is appalling in Security matters Sunday; Child safe not activating in Switched On Families Saturday; Cannot Turn Off Websafe and Child Safe in Security matters Friday; Child Safe not working in Security matters a week ago Does Web Safe work on Virgin Media WiFi Web Safe only works when you’re connected to your Virgin Broadband at home. Thank you for your post and welcome to our community. com 9. Child Safe not working in Security matters Wednesday; Installed Web Safe on Mac. If your household is with both Virgin Media and O2 and you have Volt benefits and you’ve forgotten the username or password for your My O2 account, follow the ‘Forgotten your username or password’ steps on the My O2 sign in page. 1 for Families | Cloudflare. Excludes broadband faults and broadband network outages. If you don’t have any online security yet, you can try our Virgin Media Internet Security on PC or Mac. I'm having the exact same issue, I'd be very grateful if you could help resolve it, I've also tried on various computers, browsers, same problem. 168. CyberGhost VPN is operated by Kape Technologies – the company behind PIA. 100). Account - Cable. What to do if Virgin Media Web Safe isn't working. The info to report to VM was given above. Direct from Virgins help pages. Still not working. Hi chg194 . You can also use the dispute resolution service if virgin haven’t responded to the complaint after 8 weeks. I have port 21 set up as a forward in my Hub 4. Web Safe works with any device connected to your home network, to block websites with viruses or malicious and unsuitable content. use a third-party router with your Hub in modem mode or, if already in modem mode, use in non-modem mod. you have confirmed that Virgin Media's DNS is being used via the AS Name shown by 1. Click here to view more details on content filters from Virgin Media’s Web Safe. From a desktop or laptop device open a Command Shell in Window or otherwise a Terminal. Why are so many people having the same problem for so long? It's just shoddy. Forum; Apps. FYI Web Safe only works if Virgin Media's DNS is being used. Hey @DavidCalla,. I think I’m finally talking to someone at Virgin who know what they’re doing!Step 3 If the fraud originated from a text message, forward the text free of charge to 7726 and we will work to block the number from our network. . on 06-04-2023 07:40. My Virgin Media App. Learn more. 4. 168. Regards - 5395816. Virgin media asked me via Twitter to post here to see if someone can sort this out. I have just had VM broadband installed. SpeedSolved: It seems like Web Safe controls are preventing me from using the internet. Virgin Media Internet Security is an award-winning antivirus software that offers customers safe browsing without the threat of viruses, malware, phishing and other dangers. Looking in this section of the forum is has been quite clear for many months the Web Safe management functions have been problematic to totally broken for many customers. Hi Sabrina Two weeks ago child/web safe was working fine, but only a week ago everything stopped, even blocking websites manually stopped, - 5395816. I am not on any VPN. Learn more Have I helped? Select Mark as Helpful Answer or 🖒 Kudos to. If your Virgin Mobile is connected to your home broadband, you can browse protected. Requires activation. 1/help for sp. Yeah another Child Safe post, never turn it on before but now it's on blocking off some of our devices from going to certain sites as it's deemed child safe have logged into the Virgin media and it's showed grayed off but it's still active and blocki. Options. With Child Safe stuck ON expect errors or unexplained failures with Teleconf Calls. QuickStart, set up and connectionsVirgin Media Web Safe comes as standard on all Virgin Media broadband packages. 1. org (returns an SSL error), and ProtonVPN. QuickStart, set up and connections. Virgin Phone Switchover. Here you’ll find all the help you need for Virgin Media related problems and issues. 1. My Virgin Media App. This is both logging in via web browser and mail app on her. Virgin Media Community. Nothing that I can do, unfortunately, as I am not a VM employee. Virgin Media Internet Security works even when you’re out and about – keeping your devices protected even when you’re not connected to our network. QuickStart, set up and connections. Unlike some posts here, I want Child Safe to work. Networking and WiFi. Try again to see if problem persists. The filters can automatically block pages by IP addresses or by examining keywords. I've flagged this with VM before and nothing happened. The process will be quite similar for other top VPNs like PIA, Cyberghost, NordVPN, and Surfshark. I've been trying for many days to turn off web safe but it is impossible, when I click on manage web settings I'm taken to a page that - 5360412. It's been on since the start. Every computer on the internet must have a unique. At this time we aware of the problem and working on repairing this feature. Account - Cable. Web Safe made up of Virus Safe and Child Safe, working together to give parental control of WiFi networks. 1. I have tried incognito, resetting cache, and downloading a vpn - all have failed. 1/help for specific device where Web Safe is not working. Changing DNS on your device is the best option VM have other DNS 194. Thank you for your post and welcome to our community. Sorry that your web safe is not working on a particular site. Further exclusions & legal stuff apply. We would like to show you a description here but the site won’t allow us. If Virgin Media are telling you Web Safe is on and when you make the following queries from a Command Shall or Terminal: nslookup protonvpn. That’s why we offer award-winning Virgin Media Internet Security powered by F-Secure. Options. Chatter and natter. 0 Kudos. Please change them. To set Virgin Media’s parental controls, go to My Virgin Media and select Sign in in the top corner. Once you’re done, launch your browser and you’ll be able to access previously blocked sites. Child safe not working in Security matters Tuesday; Child Safe not working in Security matters 2 weeks ago; Installed Web Safe on Mac. Mobile Your Account. Web Safe protects against malware and phishing scams that try to infiltrate your devices and steal your. QuickStart, set up and connections. Does the email not work in either web mail or client mail? 0 Kudos Reply. View Apps > Web Safe > manage your Web Safe settings - takes me back to the. We would like to show you a description here but the site won’t allow us. Because this blocking is occurring at the network level, it doesn’t rely. I have tried several times over the last month with the same results. When I try to switch it on I get the message: Sorry the changes you made were not saved, please try again. e. Options. 8. Its features include firewall, parental control, ad blocker, identity theft protection and. co. Open Advanced settings. I have the Virgin media hub running in Modem mode and a 3rd party router attached that is serving the WiFi to my house. Experiencing connection issues or faults? Check your Virgin Media service status here. com 9. If you haven’t changed your password, the default one is placed on the bottom of the router. Unfortunately not. . Virgin Mobile. What do the colours mean? Yellow. When I got the Manage Websafe Settings I get the virgin - 5135652 - 21. Lee_R. Tuning in In response to Ashleigh_C. . Networking and WiFi. Reply. 1. We would like to show you a description here but the site won’t allow us. So there is a list of the following possibilities: 1) Blocked IP . in Switched On Families 4 weeks ago; Child and Web safe - cannot access some sites in Security matters a. Some examples: Help and Support > Billing and Payments > View your bill - takes me back to the help section again. VM will not dispatch any technicians while an area fault exists. My Virgin Media App. I’m sorry to hear of the issues that you’re having with web safe settings, I would be happy to take a further look into this for you but would need to confirm a few details via private message, please look out for my message and we can. 9. Claims from VM Mod team that Child Safe management is fixed, have proved to be quite false. Virgin Phone Switchover. Web safe provides ultimate protection when using the internet. Options. Scroll down and select the ‘Web Safe’ tile for parental settings and choose ‘overview’. and enter the following where username:password is replaced with your email address and password, i. Bought a new HP laptop, has windows 11. Web Safe turned off but still blocking websites. It will block lots of things because it does categorisation type blocking, same as OpenDNS or other filters in a corporate environment. As a Virgin Media broadband customer, you can set-up our Web Safe security service free of charge, which works with any device connected to your home network to. If your household is with both Virgin Media and O2 and you have Volt benefits and you’ve forgotten the username or password for your My O2 account, follow the ‘Forgotten your. branson@virginmedia. 1/help for specific device where Web Safe is not working. Virgin Media Internet Security works even when you’re out and about – keeping your devices protected even when you’re not connected to our network. View Apps > Web Safe > manage your Web Safe settings - takes me. I have tried to turn off websafe but cannot reach account settings as the webpage is not working and comes up with the 'oops something has gone wrong our end' message. 220. CyberGhost VPN – Tools optimized to fix Virgin Media VPN issues. . 5. Web Safe does not block all unsafe or inappropriate online content & is intended only to assist parents with keeping their family safe online. Networking and WiFi. When I go to the settings page and click to turn on, I get the message " Sorry the - 5319009. I added it to the 'allowed websites' list, and it's working fine. 100 nslookup protonvpn. Introducing 1. It is turned on but not blocking any websites. Protect every device connected to your home WiFi – no matter which mobile provider you’re with – with Web Safe, which comes with. Thank you for the help. com 194. r. 1 or whatever else you like. Get Internet Security powered by F-Secure on unlimited devices for £30 a year, with your first 3 months free. Click on Manage Web Safe. Have not changed anything at our end. Re: Can’t access web safe in Switched On Families Tuesday; VM security called to inform my wifi was being shared without permission in Security matters a week ago; Open DNS Resolver in Security matters 2 weeks ago; Child Safe not working in Security matters 4 weeks ago; Web safe not working when enabled in Security matters 22-10-2023They were NOT sent by Virgin Media and should not be responded to. Contact the site operator for further help. It'll help to protect any device that's connected. 123. It works with any device connected to your home network to block websites with viruses or malicious and unsuitable content. Virgin Media customers can get unlimited online protection for all your devices for just £3 a month, with Virgin Media Internet Security powered by F-Secure. I spent hours online with one of your help agents who has now deactivated Child Safe completely and left all the. I am now making a complaint to OFCOM on their website - suggest you do the same. I added it to the 'allowed websites' list, and it's working fine. To turn parental controls off on Android, you need to go to the Play Store. hi I’m trying to add a website to the restricted websites on child safety but it’s not working. You can manage your Web Safe settings easily and conveniently online, by signing into your My Virgin Media account. Options. It stops all kind of rubbish from popping up which we’re now stuck with. When the number of reports exceeds the baseline, represented by the red line,. However, it seems to have stopped since a few days ago. SpeedWe would like to show you a description here but the site won’t allow us. That’s why we offer award-winning Virgin Media Internet Security powered by F-Secure. never-displayed Additional options Related Device or Service. Stream from Virgin Media. Great to hear that this is now working, be sure to keep us updated with how you get on. It won't be removed unless I ask, and even then, some blocklist maintainers will refuse the request. i keep getting the following message : “Sorry the changes you made were not saved, please try again” see the below screenshotIf you are absolutely sure the Virus Safe warning is a false positive then a temporary workaround would be to add it as an Allowed Website in Child Safe, as highlighted below:. 5.